The importance of single window systems for effective interinstitutional management


Single window systems were created to facilitate international trade and cargo movement by enabling traders to submit required documents and settle customs procedures at a single location when crossing international borders.


The term “single window” has become widespread and has been increasingly used to refer to government services provided to businesses and citizens in a way that is as simple and as fast as possible. Interinstitutional cooperation processes are automated in order to simultaneously provide decisions that are agreed-upon by several institutions to citizens and businesses. Citizens and businesses no longer need to visit different institutions and coordinate actions with each of them separately. On the contrary, institutions reach an agreement on a decision with the help of information systems and provide it as an end product to the recipient of the service.


InnoForce Group experts implement single window solutions since 2006 and have vast experience in developing different electronic services that governments provide to businesses and citizens – from systems aimed at submitting applications and requests online to completely interactive services, where the whole process of applying, coordination and service provision is carried out online.


  • Modeling and designing processes of interinstitutional interaction;
  • Coordinating the process and structure of data exchange;
  • Designing business processes and business sequences;
  • Applying the business rules methodology;
  • Designing and implementing single window systems;
  • User training;
  • Maintenance and development.


Implemented projects:

The Development and Implementation of the Unified Automated Information System (UAIS) for the Customs Service of the Republic of Tajikistan.